Q: How does this work - will I 'own' the tree?
A: No, you are renting, rather than buying the tree.
Q: I really like my tree and want to keep it - can I buy it?
A: Yes, of course. Please contact us to discuss. We'll provide instructions for how to look after it all year round.
Q: How do I place an order?
A: Please view our available trees on the Shop page. Once you've chosen a tree you can pay online
Q: Do you deliver to my area, and how much does it cost?
A: Delivery is free to SK13 postcodes. If you're outside of the SK13 area we may still be able to help, please contact us to discuss delivery costs.
Q: How will my tree be delivered, do you use a courier?
A: We deliver all our trees ourselves, so we can ensure they're delivered to you in good condition.
Please note that we will deliver the tree to your doorstep, unfortunately we cannot carry the tree into your house. The trees are heavy (between 15-30kg, depending on size) so you may need someone to help you.
Q: I'm scared that I won't look after the tree properly, are they hard to care for?
A: No, not at all. We provide a care guide with each tree. The two main points are keeping the tree away from excess heat and remembering to water it regularly. We're happy to answer any questions you may have.
Q: Will my tree lose its needles?
A: If you follow the care guide correctly (supplied with each tree) needle loss should be minimal. It is normal for a few needles to be shed - giving the tree a gentle shake before taking it inside your home will help remove any loose needles.
Q: Can I have the same tree again next year?
A: Yes, we'd love it if you did! Please let us know when we're collecting it from you after Christmas, so we can make sure we reserve it for you for the following year. Please note that this isn't always possible - as some trees need extra recovery time out in the field and might not be looking their best ready to come back into your home .
Q: If I have the same tree again next year will it have grown a lot bigger?
A: It will be slightly bigger, but probably only by around 15-30cm (approx 6-12 inches). Removing the tree from the ground each year means that its root growth will be less vigorous than a tree which is left undisturbed.
Q: Can I come and view the trees?
A: Unfortunately due to Covid-19 we're unable to make viewing appointments this year. However, we're happy to send additional photos and videos if you're struggling to find the perfect tree from the photos on the website.
If you have any other questions that aren't covered here, please get in touch with us and we'll be happy to help.
We'll be adding more trees to the 'Shop' page over the next few days, so if there's nothing suitable at the moment please check back soon.